UK CCTV Servicing Requirements for 2025: What Your Business Needs to Stay Compliant 

If you’re responsible for a commercial property’s safety and security, you already know how crucial a reliable CCTV system is. But in 2025, it’s not just about having cameras in place, it’s about proving they’ve been maintained properly, serviced regularly, and meet legal standards. 

You’ve probably wondered: 

• Are we compliant with the latest CCTV servicing rules? 
• Could our insurance be affected by missed maintenance? 
• How often should we be servicing our system to avoid fines or failed audits? 

If any of that sounds familiar, you’re in the right place. In this guide, we’ll break down exactly what UK businesses need to know about CCTV servicing requirements for 2025. Including what’s changed, what’s expected, and how to stay compliant without overcomplicating your maintenance schedules. 

Let’s make CCTV compliance simple, reliable, and one less thing for you to worry about. 

What Are the Legal CCTV Servicing Requirements for UK Businesses in 2025?  

CCTV systems are considered critical infrastructure for most commercial sites, and the expectations in 2025 reflect that. Servicing is not a nice-to-have, it’s a requirement. Here's what the regulations and insurance providers typically expect: 

• Your CCTV system should be fully operational at all times 
• Inspections and maintenance must be carried out regularly to catch issues early 
• Servicing must be documented with proper records, especially for audits and insurance purposes 

These servicing requirements align with standards like BS EN 62676, and they’re designed to ensure that your CCTV system actually works when it’s needed most. 

Why does this matter for your business? 

• A fault in your CCTV system could mean missing evidence or failing to prevent a breach 
• If your system hasn’t been serviced, it may not be admissible in an insurance claim 
• You could fail a compliance audit, putting your operations and reputation at risk 

Servicing is how you prove your CCTV system is reliable. It’s what transforms your investment into a dependable line of defence. Not just a set of cameras on a wall. 

How Often Should CCTV Systems Be Serviced and What Issues Could Be Hiding? 

Staying compliant and secure in 2025 isn’t just about booking a service once in a while. Your CCTV system needs consistent attention to stay reliable. For most commercial sites, professional servicing is recommended at least once or twice a year. In higher-risk environments or places with 24/7 activity, even more frequent checks may be necessary. 

But it doesn’t stop there. Between professional visits, regular in-house checks can make all the difference. 

 Ask yourself: 

• Are all cameras displaying and recording as they should? 
• Are the lenses clean and clear of dust, grime, or obstructions? 
• Is your storage system working and saving the footage correctly? 

These simple checks help flag problems early, but even the best systems can develop hidden faults that only a trained engineer will spot. During routine servicing, it’s common to uncover issues like: 

• Misaligned or out-of-focus cameras 
• Damaged or corroded cables 
• Failing power supplies 
• Storage problems, like footage not saving or being overwritten too soon 
• Missed software or firmware updates 

Without routine servicing, any one of these faults could leave your business exposed. And if they go undetected until after an incident, the consequences could be serious—lost footage, failed audits, or denied insurance claims. 

Regular servicing is your safety net. It keeps your system working, your compliance intact, and your team confident that everything is being taken care of behind the scenes. 

What Businesses Need CCTV Servicing in 2025? 

If your premises use CCTV, you're expected to maintain it. This isn’t limited to one sector or industry. Whether you're protecting staff, securing high-value assets, or ensuring safety across multiple sites, routine servicing applies to you. Typical businesses include: 

• Offices and commercial buildings 
• Warehouses and logistics hubs 
• Schools, universities, and healthcare sites 
• Retail parks and hospitality venues 
• Manufacturing and industrial sites 

But it doesn’t stop there. If your organisation operates in finance, legal, tech, education, construction, or any other sector where property, people, or data must be protected, CCTV maintenance is part of your compliance duty. 

Regulations and insurance providers don’t make exceptions. If a CCTV system is in place, it’s expected to function as intended, and that means keeping it serviced, up-to-date, and ready for audits or incident investigations. 

An Easy Way to Stay Compliant: JDP’s CCTV Maintenance Services 

You’ve got enough to juggle without chasing down service logs, managing last-minute inspections, or worrying if your system is still ticking all the right compliance boxes. That’s where we come in. 

At JDP, we take CCTV servicing off your to-do list and put it into expert hands. Our Planned Preventative Maintenance (PPM) contracts are designed for busy businesses that can’t afford downtime, missed checks, or failed audits. 

We work with organisations across the Midlands, from office blocks and retail units to schools, warehouses, and healthcare sites, helping them stay compliant, confident, and covered all year round. 

Here’s how we make your life easier: 

• One trusted provider for inspections, servicing, documentation, and support 
• Reliable engineers who show up when they say they will and do the job right 
• Service reminders and scheduling so you’re always ahead of the curve 
• Fully documented reports that satisfy insurers, auditors, and internal reviews 
• Fast fault response to keep your system running without interruption 

We understand the pressure of compliance. That’s why everything we do is built around giving you the reassurance that your CCTV system is being looked after properly. Without the stress. Without the guesswork. 

Ready to Stay Compliant in 2025? 

If you want a simple, professional way to stay protected and prove compliance, we’re ready when you are. 

Frequently Asked Questions (2025-Ready)